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  Top » Catalog » Shipping & Returns

Shipping & Returns Shipping & Returns
 


What is your return policy?
 
ALL RETURNS MUST BE DONE WITHIN 7 DAYS OF RECEIPT OF MERCHANDISE ACCORDING TO TRACKING NUMBER.  NON-DEFECTIVE MERCHANDISE IS SUBJECT TO 15% RESTOCKING FEE FOR ANY REASON. SHIPPING AND HANDLING ARE NOT REFUNDABLE BOTH WAYS. 

 DEFECTIVE MERCHANDISE MUST BE CLAIMED WITHIN 2 DAYS OF RECEIPT OF GOODS ACCORDING TO TRACKING NUMBER.  CUSTOMER MUST SEND THE IMAGES OF DAMAGED ITEM AND DAMAGED AREAS.

ANY SIZE ISSUES CANNOT BE THE REASON FOR THE RETURN.  CUSTOMER MUST PAY FOR THE RETURN SHIPPING AND THERE WILL BE 15% RESTOCKING FEES OR CAN BE EXCHANGE TO DIFFERENT STYLES WITH SHIIPPING PAID BY THE CUSTOMER. AND CANNOT EXCHANGE ALREADY EXHANGED ITEMS.  MUST REQUEST EXCHANGE WITHIN 2 DAYS OF RECEIPT OF MERCHANDISE.

PRIVATE LABEL MERCHANDISE SALES ARE FINAL.

Will I be charged for return shipping? 

Customer is responsible for shipping charges both ways under all circumstances except for the damaged items.  

International Order Policy

We are not able to provide destination country tax or duty charge if it is occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. plussizehouse.com will NOT be responsible for any of the above duties and fees.

If the order arrives at your country and any of the following occur: (1) The customer refuses to accept the package. (2) No attempt is made in the country of destination to deliver the package. plussizehouse.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund.

Order Cancellation

You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order.